Return and Refund Policy

Last Updated: August 21, 2026

At Shazmeel Gulfs, we want you to shop with confidence. If you are not completely satisfied with your purchase, you may be eligible to return the item under the terms below.

1. Return Window

Customers may request a return within 30 days from the date the order is delivered.

To be eligible for a return, the product must generally be:

• Unused and in its original condition

• In the original packaging, where applicable

• Complete with tags, accessories, manuals, and other included items

• Not damaged due to customer misuse, negligence, or improper handling

2. Free Return Shipping

For eligible returns, Shazmeel Gulfs provides free return shipping.

We will provide return instructions and, where applicable, arrange or provide the appropriate return shipping method.

3. Refunds

Once the returned product is received and inspected, we will notify you whether the return has been approved.

If approved, the refund will be processed to the original payment method, subject to the applicable payment provider's processing time.

Refund processing may take additional time after approval depending on your bank, card issuer, payment provider, or other payment method.

4. Damaged, Defective, or Incorrect Items

If you receive an item that is:

• Damaged

• Defective

• Incorrect

• Missing important components

please contact Shazmeel Gulfs as soon as possible after delivery and provide your order number and clear photographs or video showing the issue.

We will review the case and, where appropriate, arrange a replacement, return, or refund.

5. Product-Specific Conditions

Certain products may have additional return restrictions because of their nature.

For example, fragrances, cosmetics, skincare, beauty products, and other hygiene-sensitive products may only be accepted for return if they are unopened, unused, sealed, and in their original condition, where permitted by applicable law.

Products specifically marked as Final Sale are not eligible for return or cancellation unless required by applicable law or the product is defective, damaged, or incorrectly supplied.

6. Final Sale Products

Final Sale products will be clearly identified at the time of purchase.

Customers cannot request ordinary returns or cancellations for Final Sale products, subject to applicable consumer protection laws and exceptions for defective, damaged, or incorrectly supplied products.

7. Order Cancellation

Customers may request cancellation within 15 minutes of placing an order, provided that the order has not already been fulfilled or shipped.

After the cancellation period or once fulfillment has begun, the order may no longer be cancellable and may instead be subject to our return policy.

8. Exchanges

Where available, an exchange may be offered for eligible products. Availability depends on product stock and the condition of the returned item.

If an exchange is not available, an eligible refund may be issued instead.

9. Return Inspection

All returned products may be inspected before a refund or replacement is approved.

If an item does not meet the return conditions, we may reject the return or contact the customer regarding the available options.

10. Cash on Delivery Orders

For Cash on Delivery (COD) orders, refund arrangements may require additional information from the customer, such as bank or payment details, depending on the available refund method.

Refunds will only be processed after the returned item has been received and approved.

11. Contact Us

For return, refund, replacement, or cancellation requests, please contact Shazmeel Gulfs Customer Support through the contact details provided on our website.

Please include:

• Order number

• Customer name

• Product name

• Reason for the return

• Photos or videos where relevant

We will review your request and provide the appropriate return instructions.

12. Important Notice

This policy does not limit any rights or remedies that customers may have under applicable consumer protection laws. Where applicable law provides greater rights than those described in this policy, those legal rights will apply.

Shazmeel Gulfs reserves the right to update this Return and Refund Policy when necessary. The latest version published on our website will apply to eligible purchases made after the policy is updated.